terms of use
The purpose of these Terms is to regulate the relationship between the website of the company TEPLITSKI and any individual and/or legal entity using and/or accessing the website and services. By using the website, you agree to comply with the Terms. If you do not agree with all or part of the Terms, please exit the website and refrain from using it. The company reserves the right to terminate your use of the website if you do not comply with any or all of the Terms
The company reserves the right to terminate your use of the website if you do not comply with any or all of the Terms. It is clarified that the mandatory conditions will be the Terms available on the website at the time of your website usage. Therefore, before using the website, it is recommended that you carefully review the Terms and Privacy Policy. If you do not agree with all or part of the Terms, please refrain from using the website.
The website is active and available at all times, and you can use it and purchase products at any time. However, the website's operation may be interrupted from time to time due to errors that are beyond the company's control and/or due to reasons of technical maintenance and/or for any other reason.
The user agrees that the company is not responsible for any violation of the Terms by other users, and in case of any violation of your rights by any other user, all claims that may arise for you will be directed to the infringing party, and you will not have any claims and/or demands against the company.
The instructions will apply to any use of the Site and will constitute the legal basis for all disputes between you and the Site or any party acting on its behalf. Therefore, the act of purchasing a product on the Site will itself serve as a statement by the customer that they have reviewed the instructions of these Terms, understood them, and agree to them. You declare that you agree with the terms of these Terms in their entirety. This document of the Terms constitutes a legal contract between you and the company.
The company "TEPLITSKI" provides an online store for purchasing jewelry and precious stones. The company's office is located on the premises of the Diamond Exchange at ISRAEL, Harkon St 17, 2nd floor, Ramat Gan.Jewelry and precious stones are offered for sale to the public through secure online purchases on the website, and there is also the option of purchasing through personal appointments for custom orders.
Purchase
The website offers customers a convenient, simple, and secure way to purchase jewelry through the use of the online platform or by purchasing in-person at the company's offices. Products can be purchased on the website at any time until the stock is depleted. Online purchases on the website are only available using credit cards, and the transaction will be processed upon approval by the credit card company. Thus, individuals over 18 years old with a valid credit card from one of the credit card companies have the right to make transactions on the website. Product prices listed on the website include VAT. The company reserves the right to discontinue marketing and sales of products at any time, as well as to deny the right to make online purchases through the internet store at the company's discretion. The website administration retains the right to modify and update the following terms:
Products ordered are in stock at the time of order placement.
The customer must accurately and fully provide personal information for payment and delivery purposes.
Transaction agreement may be executed after credit card company confirmation.
The product will be shipped to the customer after order verification and approval by "TEPLITSKI" company.
Orders will be processed and approved within 2 business days.
Upon completion of the purchase and credit card company approval, the customer will receive a transaction confirmation notice with the attached order. These details will be sent to the customer via email after placing the order.
Delivery / Pickup - The "TEPLITSKI" team will ship the jewelry to the address provided by the customer within 10 business days, or alternatively, the customer can pick up the jewelry from the company's office within 7 business days.
When making a purchase on the website, the customer will need to enter personal information such as their first name, last name, phone number, email address, shipping address, and payment details. By entering this information, the customer confirms that it is accurate. Providing knowingly false personal information is a criminal offense, and the customer bears full responsibility for providing false information when making a purchase.
In the event of any taxes added to the cost of your delivery, including, among others, import taxes, such taxes shall be paid by you, and you will have no claims against the company.
You can allow the courier to leave the delivery at a specific location without your presence (for example, at your door, at the office, or with anyone on your behalf). However, in such a case, you agree that in the event of any loss, theft, defect, and/or any discrepancy between the product description and the received product, the company is not responsible for any of the aforementioned, and you will not have any claims against the company.
The "TEPLITSKI" team takes precautionary measures to ensure safe purchases for customers. The website is secured using SSL, and the transmission of credit card data on the site is done through secure purchasing.
With each purchase, the customer will receive a packaging box selected by the company, a warranty certificate, as well as an invoice and receipt.
The company is not responsible for delivery delays due to reasons beyond its control.
**The prices of products on the website may not necessarily match the prices of products available in other locations, including Instagram and/or Facebook of the company. In all situations, the prices displayed on the website are considered mandatory for purchasing products through the website.
Exchange and return
The company will do everything in its power so that its customers leave satisfied, but if for any reason you are not satisfied with your order, you can receive a full refund within 30 days.
The company undertakes to act fairly and meet the provision of a high level of service, and therefore we allow the replacement of the product on the condition that the notification of the need for replacement is received within 30 working days and that the product is not used.
The condition for canceling the transaction and receiving a refund is that the product be returned to the company's offices within 14 days from the day of purchase, and within 30 business days of receiving the product, the customer will receive a monetary credit if the customer paid with a credit card, the customer will receive a refund to the card from which he paid.
The customer must notify by phone that he wishes to make an exchange and can come to the company's offices located at 17 Rakon St., 2nd floor, Ramat Gan and make an exchange under the following conditions:
- Exchange with an item of the same value - free of charge.
- Exchange for a more expensive item, in which case a proportional charge will be made for the difference.
- Exchange for a cheaper item - a refund will be given for the difference.
The deal can be canceled by contacting the company's customer service by phone or by e-mail. The cancellation of the deal will be valid only after receiving a fax or e-mail from the company confirming the request to cancel the deal. Upon receiving returned products and subject to the company's inspection and review of such returned products, the company will issue You a refund. In case the cancellation is approved - the product must be returned to the company and all costs involved in returning the product will be applied to the customer.
The return of the product will be done when it is in its original packaging and together with the original invoice and that 30 days have not yet passed from the date of purchase of the product.
In case of cancellation of the transaction, the company will return the customer's money within 14 business days.
If the transaction is canceled after the customer has received the product, the customer will bear the cost of shipping the product back to the company. The transaction cancellation policy detailed above will only apply to products purchased on the website.
The company will not handle the return of products purchased through another source.
It is not possible to cancel transactions that are in the nature of a "special order", that is, a piece of jewelry designed especially for the customer's measurements and according to his requests, including designs from the collection in which special diamond(s) are set, purchased especially for the customer and according to his request.
SHIPPING AND DELIVERY
Supply of products
1. The store will ensure that the product ordered on the website is delivered to the address as typed by the customer on the registration page, within the time specified on the product's sales page, unless otherwise explicitly stated and after the credit company's approval of the transaction.
2. The store and / or suppliers will not be liable for late delivery of the product in the following cases:
2.1 Force Majeure and without prejudice to the generality of the foregoing, war, hostilities, emergencies and natural damage.
2.2 A strike at the companies to transport the products.
3. The delivery times of the products and / or services as indicated on the sales page include only business days: Sunday excluding Friday, holiday evenings and holiday days.
Cost of delivery
1. The shipping charge in the Regular shipping type is included in the product price.
2. In the installment sale, the store and / or the supplier may collect the shipping fee at the first payment.
3. The customer may collect the product directly from the store in advance with the store.
4. It is agreed that in the event of collection by the customer, no shipping fees will be charged from the customer.
INTERNATIONAL SHIPPING
SHIPPING & PROCESSING TIME
We process and ship orders from our store in Israel Sunday through Thursday.
Orders are usually fulfilled and shipped within 5-7 business day - SOME RESTRICTIONS APPLY.
You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
SHIPPING & HANDLING
U.S. orders
We offer free standard shipping on all U.S. orders. It typically takes up to 10-14 business days* for jewelry to reach its destination in the United States. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships. Upgraded shipping (3-5 business days) is available at extra cost.
(**During the holiday season / peak mail times Free Standard Shipping options may not be available)
International shipping
We ship to select additional countries. Prices displayed on the website are in US dollars and are exclusive of shipping and relevant taxes. We are not responsible for additional import charges.
SHIPPING METHODS
Standard delivery, via USPS:
Orders are shipped within 5-7 days and are delivered within (the United States) within 10-14 business days. Shipping to Canada approximately 14-21 business days.
Standard international delivery, via post services:
Orders are shipped within 5-7 days and are delivered within10-30 business days.
Expedited shipping, via DHL/ UPS:
Expedited shipping is available for an additional fee, we use DHL or UPS as our expedited shipping carrier (please note: you will be required to sign for this package, unless you notify otherwise)
Orders are shipped within 5-7 days and are delivered within 3-5 business days
We do not OFFER expedited shipping to PO Boxes - only to physical addresses.
Warranty
The quality of the jewelry and diamonds in our company is extremely high and therefore we provide a lifetime warranty.
The repairs can be made in the following cases:
- In case of manufacturing defects in the metal.
- In the event of the fall of small diamonds and their loss, we will complete the diamonds with a studded piece of jewelry (only diamonds smaller than 0.05)
- Re-inlay of a diamond that has fallen but is in the possession of the customer of any size
- First size changes in rings will be made at no extra charge
The warranty is valid only for a customer who holds in his hands proof of original purchase and only if the purchase was made through the store on a sales site teplitski.co.il and teplitskijewelry.com
The company reserves the right to require the customer to prove that he is the original purchaser of the product.
The exclusive remedy for any defective product covered by the warranty is limited to the repair or replacement of the defective product. The total liability of the company in relation to any defective product will in no case exceed the purchase price of the defective product.
The Company shall not be liable for any direct or indirect damage resulting from the incorrect use or use of the Product, including any incidental, special, indirect or consequential damage – to the extent permitted by law.
The customer is responsible and any risk and liability for loss, damage and injury to his body and / or property and / or property and / or the bodies of third parties, resulting from the use and / or non-use of the product, except in cases where it is determined that the said damage was caused due to the sole negligence of the company.
To activate the warranty and receive service for the product, contact the company
| Customer Support Israel: | +972544372377 | |
| Customer Support US: | +1(929)3561641 | |
| support@teplitskijewelry.com |
Information security and confidentiality
The TEPLITSKI company, as well as sister companies and additional sub-factors acting on behalf of the company and in accordance with the same standards, may use the information appearing in the form in order to bring you the requested information and services. This personal information will not be disclosed and will not be used for marketing purposes without permission.
The company takes common precautions in order to maintain, as much as possible, the confidentiality of the information. In cases beyond the company's control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, direct or indirect, caused to the customer, if this information is lost and/or used unauthorizedly.
The company undertakes not to make use of the information provided to it by the buyers except in order to enable the purchase on the sales site and in accordance with any law.
The website is equipped with advanced security measures to ensure your reliable and secure interaction. You commit not to engage in any actions that could disrupt the functioning of the website, including unauthorized access to other users' data and breach of security mechanisms. In case of violation of this commitment, the company reserves the right to utilize all available lawful means, including blocking your access and pursuing legal action against you.
Intellectual Property
All intellectual property related to this sales website is solely owned by "TEPLITSKI" company. This includes copyrights, trademarks, patents, design, and other forms of intellectual property. All content presented on the website, such as texts, images, graphics, logos, icons, audio, and video materials, are protected by copyright and other applicable laws related to intellectual property.
Prohibition of Use
You are not allowed to copy, reproduce, distribute, publish, or in any way violate the intellectual property presented on the sales website without prior written permission from "TEPLITSKI" company. This means that you cannot use the website's content for commercial or non-commercial purposes without explicit permission from the company.
Prohibition of Modification
Modifying the website's content or displaying parts of it in ways that alter its original design, remove, or modify any elements, including advertising or commercial content, is prohibited. You are also not allowed to display the website's content within a frame or using an "open link" without the company's permission.
Compliance with Rules
"TEPLITSKI" company reserves the right to employ all necessary legal means to protect its intellectual property rights. In case of violations of the aforementioned prohibitions, the company has the right to block access to the website and take legal actions in accordance with applicable laws.
Legal Aspects and Jurisdiction
It is important to understand that all content and terms of our website are governed by Israeli legislation. This means that any issues or disputes arising from the use of the website will be resolved exclusively in accordance with the laws of Israel.
Application of Law and Dispute Resolution
By interacting with our website, you automatically accept the jurisdiction-related terms. In case of disputes or conflicts, we reserve the right to refer to competent judicial authorities within the following jurisdictions: Tel Aviv-Yafo, Haifa, Jerusalem, or Be'er Sheva. Consequently, all matters will be resolved in accordance with the laws of Israel.
Safety and Comfortable Purchases
Our terms and policies are aimed at ensuring your safety and comfort during purchases. We prioritize your sense of security and confidence in all matters related to using our website.
With respect,
"TEPLITSKI" Team